Provide technical support for post-sales inquiries and issues related to Xiaomi products, including smartphones, smart home devices, and accessories.
Diagnose and troubleshoot hardware and software problems reported by customers, ensuring timely resolution and customer satisfaction.
Conduct thorough analysis of technical issues to identify root causes and implement effective solutions.
Collaborate with other departments, such as customer service and product development, to escalate complex issues and provide feedback for product improvement.
Maintain accurate records of customer interactions, technical solutions provided, and product repair processes.
Stay updated on the latest Xiaomi product releases, features, and technical specifications to better assist customers.
