Training Officer

Job Description

Role Profile:The Business Analyst (BA) will act as an objective but informed party within Phoenix, with their key purpose being to bring business process clarity between all key stakeholders and delivery team members.They will help identify, understand & translate business requirements into business processes, working as a key liaison between I.T and our business teams. Facilitating business process discussions & producing the associated documentation, as well as tracking key process decisions that have been made.The BA will support stakeholders in validating that solutions meet their business purpose, where possible getting involved in projects from the early High Level Design stage, through to supporting the transition process to business as usual.Working with the Process Transformation Manager and Change Management Office, IT BPs and business teams, they will own the definition, analysis, delivery and maintenance of business process documentation.In addition to supporting project-level activities, the BA will also be responsible for identifying cross-project/domain business process dependencies, risks and/or issues and highlighting cross-functional process changes and impacts on the business.The below Key Performance Areas include but are not limited to:Gather/validate and understand business requirements, feeding these into the development of business process materialPrepare for, facilitate and follow up on business process workshops, liaising with vendors and business teams to build process materialSupport or lead as required, on the delivery of business process related discussionsRepresent the business and the business needs/requirements, when working with IT teams, to ensure business process design is optimisedReview the Change Management Office Process & People Impact Assessments as inputs and reference into the business process design workshops and discussionsCreate, review & own Business Architecture documentation; business process maps, activity diagrams, use stories and data flows to help define business process changeIdentify and highlight to the team, any key process risks and/or issues discovered during these activitiesAttend Business Process Governance and update meetings, to review, provide updates or escalate items identified from process discussionsOwn the timely scheduling & execution of discussions, workshops, required meetings for their given process area(s), working with Change Management and the relevant IT BP(s), to ensure visibility and co-ordination of activitiesPerformance Measurement:Performance will be assessed according to the Change Management & Process Transformation levelsKnowledge:Bachelor s degree in Business Studies, Social Sciences, Languages, or IT; graduate degree preferredCertified in one or more Project disciplines: Business Analysis, Process Engineering, Value Analysis, Project Management, PROSCI, Agile Methodology, Lean, Six Sigma, Data Science, etc.Certified in one or more package software disciplines (optional)Certified in one or more industry disciplines: Retail, I.T, Supply Chain, Finance, HR, Digital, etc.Experience:Experience of working within one of the Domain / project areas, ideally with both IT and business knowledge of that areaFamiliar with business analysis methodology, business process definition and associated documentation, project delivery phases and programme/project governanceUsed to working in a complex operating environment within a business undergoing transformational technology enabled business changeUnderstanding of End to End Change Management and/or Business Process ArchitectureExperience of working in a pressured, time-bound project environmentExperience of working within a customer orientated function and supporting transformation within this areaProven experience in working with a variety of stakeholders from different organisational levels and functions to achieve successful project outcomesRetail or service sector experience preferredExposure to embedding culture changeSkills:Strong across the Microsoft office suite, incl. MS VisioStrong verbal and written communication skillsExcellent presentation skillsEfficient content capture - ability to accurately & consistently capture content, particularly business process mapsPartnering - ability to build productive working relationships with key stakeholders & work effectively across multiple teams (e.g. vendors, BPOs, SMEs, IT BPs)People orientated understands how people go through changes and the change processProblem solver with root cause identification skillsActive listening skills and strong influencing skillsProfessional and positive approachDiligent with attention to detailAbility to cope under pressureGood collaboration and interpersonal skillsSelf-motivated & self-sufficient, but also a team playerAssertive, adaptable, and creativeA can do attitude and willingness to go the extra mile when required

Keyskills :
Training Officer - Corporate IT (Business Partnering & Strategy) - Kuwait