Build and maintain strong business relationships with the new and existing Ajar B2B customers to build loyalty and retention.
Assist new customers in getting started with the companys products or services, ensuring a smooth onboarding & training process.
Responsible for onboarding and KYC verifications of new clients on Ajar platform.
Verify and qualify new landlord details.
Verify the KYC Documents such as National ID/ Commercial License, Activation Form and/or Contract, Property ownership etc. of the landlords and make sure it complies with the internal procedures.
Check and confirm the activation form/contract is completely filled and signed.
Verify bank details, and add the same to the Ajar system.
Add the properties and import tenants to the landlords Ajar system and link to the desired bank.
Confirm Zendesk ticket on the account activation.
Reviews escalated support tickets that need immediate attention.
Prepare the needed reports relating to accounts creation and onboarding
Assess new client onboarding gaps and implement process enhancements to improve client onboarding experience.
Maintain accurate customer records, interactions, and feedback in the company?s CRM (Customer Relationship Management) system.
Provide training to Ajar customers when needed (online and offline).
Follow up with the existing subscribers, identify upselling/cross-selling opportunities and ensure renewals are paid on time.
Gather feedback from customers about their experiences and relay this information to relevant departments for improvement.
Develop and implement strategies to retain existing customers, reducing churn rates. Implement customer retention programs, loyalty initiatives, and special offers to retain and reward valued customers.
Generate reports and analyze data related to customer interactions, satisfaction, and trends to provide insights for decision-making.
Collaborate with sales, marketing, and support teams to ensure a cohesive and positive customer experience.
Conduct customer satisfaction surveys to assess service quality and gather insights for improvement.
Conducting market research to identify new customer segments and opportunities.
Possess in-depth knowledge of the companys products or services to provide accurate information and guidance to customers and stay updated on industry trends, best practices, and emerging technologies to enhance the overall customer experience.
Maintain a feedback loop with product development teams to communicate customer needs and preferences, contributing to product improvement.
