Customer Support

Job Description

? Responsible for processing sales orders in a timely and accurate manner and communicating with the purchasing department, warehouses, sales representatives, and other departments.? Maintaining direct communication, supply tracking points, inventory reservation, reporting, and providing appropriate reports and solutions.? High level of communication regarding pricing, logistics, marketing, sales and accounting.ÿ? Coordinate with customers regarding order status, shipping dates, issues, and product availabilityÿ? Sending requests to the relevant department and satisfying customers.? Manage new product operations as they relate to orders, inventory management and shipping for key accounts.? Proactively follow up on any customer issues (invoice recalls, credit memos, etc.).? Oversee warehouse inventory as it relates to orders and shipping.? Knowing the types of indoor and outdoor plants and their seasons.? Implementing all the processes of linking departments to carry out sales operations to customers in a professional manner.? Strong understanding of inventory counts and run rate reporting.? Providing marketing solutions and increasing the number of monthly orders? Full ability to use computers and websites.? Monitor and follow up on all monthly and daily shipments.? Close attention to detail required to ensure accuracy of orders.? Obtain additional information as necessary from various departments in the company.? Key contact for dedicated customer service and within the distributor network.? Review the content of social media accounts and manage them professionally.? Receiving calls from customers and responding to comments and inquiries.

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