Directing and managing the store, under the supervision of the Area Manager, leveraging data/reports on financial and operating performance at the store/departments level.
Coordinating with colleagues in the store and supporting them in managing personnel ensuring effective use of resources and meeting service level standards.
Communicating to store personnel corporate standards and correspondent drivers of cost/service level, to facilitate and ensure proper behaviors.
Ensuring effective application of procedures and policies.
Monitoring, managing, and controlling costs against the budget, maximizing the cost-effectiveness of stores operations.
Monitoring, managing, and controlling costs against the budget, maximizing the cost-effectiveness of stores operations.
Ensuring implementation of actions pertinent to store-related shrinkages.
Providing inputs to Merchandise on customer requirements.
Ensuring that equipment, infrastructure, etc. in stores are used properly and always maintained in good condition.
Supervising the effective implementation of hygiene, sanitation, security, and safety standards, as well as service-level standards, and ensuring a high-level customer service both internally and externally.
Handling and resolving customers and staff complaints/claims.
Discussing with the area manager stores issues/problems and propose solutions.
Providing input to budget & Business Plan in with departmental guidelines.
Coordinating action concerning approved store recruiting and training.
Participating in and managing staffs/managers training and development, recruitment, and ensuring that relevant HR procedures are followed.
Developing personal and people skills and capabilities through ongoing training.
