Set and enforce policies/procedures for computer systems operation and data processing.
Oversee the hiring and training of IT service technicians and operators
Direct the operations of IT service representatives to ensure the effective performance of job duties.
Ensure the availability of required hardware, software, and other tools necessary for the delivery of high-quality IT service
Carry out analysis of an organization?s IT structure to identify operational leaks and effective strategies for improved processes.
Conduct inspections to ensure IT equipment and workstations are operational
Oversee the maintenance, rep, air, or replacement of faulty machines.
Communicate with clients to identify their requirements and facilitate the process of meeting their needs
Conduct forecasts in order to identify possible future IT challenges and take necessary steps in minimizing risks
Workaround annual budgets to achieve set objectives and targets.
Maintain up-to-date knowledge of hardware, software, and general IT systems by studying relevant publications and participating in educational programs.
Oversee the installation and setup of IT workstations and network
Supervise the activities of the customer service team to ensure compliance with set customer service standards and procedures
Maintain accurate inventory of hardware, software, and other relevant technological tools
Proffer recommendations to management on appropriate action plans for improved services
Ensure the security and integrity of the information database.
