Principal AccountabilitiesCustomer Service Management
Maintain a customer-focused approach to deliver GAME Service Excellence and display salesmanship spirit,
Ensure proper aftersales services and customers receive their products on time and in good quality.
Manage customer complaints and grievance in a professional way
Ensure the development, implementation and execution of company CRM initiatives by providing action plans to the team.
Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting.
Ensure visual merchandising standards are as per company guidelines,
Financial Management
Monitoring and achieving monthly target as set by store manager,
Managing the Key performance indicators for stores like conversion, ATV & UPT.
Stock Management
Maintaining an efficient level of stock in store and ensure store is fully stocked and the replenishment procedures are being carried out on a daily basis
people Management
Develop positive relationships with team by understanding with each of them and aligned for better team work
