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Automotive Service Advisor (Kuwait)

1.00 to 10.00 Years   Al Farawaniyah, Kuwait   20 Nov, 2023
Al Babtain Group
1 Jobs Openings
Job LocationAl Farawaniyah, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

Al Babtain Group was founded in 1948, our group was built on the values of integrity and commitment, driven by passion. True to the vision of our founders, today we represent some of the world?s leading brands, spanning from the USA to the Far East.Over the years, we have expanded our operations to include automotive, Information Technology, investment, industrial and finance, establishing a strong footprint in each sector with best practices. In key segments such as Nissan Middle East, we have earned the distinction of being a market leader, commanding the highest market share.Furthermore, we have an active investment division that explores opportunities in the real estate sector, focusing on leisure, residential and commercial projects in the neighboring countries. This provides us with a steady stream of additional revenues. We enter new markets after in-depth research and thorough due diligence, followed by building of partnerships with leading players in the field.Responsibilities:

  • Listen carefully to customer complain, check the customer vehicle, record and complete all information with signatures in check- in sheet as per customer request
  • Explain repair estimated costs, repair process and delivery time with comprehensive information related to customer questions.
  • Follow up customer vehicle repair status with job controller and ensure of completing repair works as per quality operation standards confirmed by quality controller.
  • Inform customer about any additional work and obtain his approval if any needed.
  • Contact customer to inform about completing the repair work and vehicle readiness for receipt.ÿ
  • Ensure of satisfying the customer by doing required repairs on time and within good quality of work.
  • Receive and process the vehicles which need ordinary service, ensure of accomplished jobs with technical staff before delivery.
  • Check and make sure that reception area is clean organize and all facilities (newspaper, coffee machine, PC. etc.)ÿ
  • Available and working properly at the beginning of his shift on daily basis.
  • Prepare all daily reports required related to repairs orders.

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