Technical Sales and Support Engineer

Job Description

As the authorized retailer of the most advanced UPS systems, SLA battery's, we?re seeking an additional technical support engineer to meet the demands of our customers and continual growth. This individual is a key technical liaison representing Nahdat Group products in support of pre-sales, integration, and post-sale activities. Activities includes to create new sales and marketing strategies that target B2B customers and positions our products as the best solutions for prospective clients, information exchange, analysis, developmental & integration testing, product troubleshooting & repair and training.Essential DutiesEfficiently answer and solve customer technical inquiries regarding our products and troubleshoot via telephone, email and onsiteGenerate high-quality sales leads and follow up after initial meetingIdentify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper managementServe as the primary technical interface with respect to support of system integration & installation, troubleshooting and assisting in the repair return processEducation & ExperienceBachelor of Science in Electrical Engineering or related engineering field from an accredited university, or equivalent technical degree combined with minimum 5 years of technical product development/technical support activities and experience in a customer support environment5+ years experience required, preferably with exposure to UPS, battery, starter/generator and power distribution/inverter/converter systemsExcellent verbal, written and interpersonal communication skillsPrevious sales experience is a plusAbility to adapt to different communication styles and personalities with professionalism and a high level of customer service

Keyskills :
Sales & Business Development Electronics Engineering