| Job Location | Ajman - United Arab Emirates |
| Education | Secondary School, Diploma, Any Graduation. |
| Salary | Not Mentioned |
| Industry | Automotive / Automobile / Auto Accessories |
| Functional Area | Not Mentioned |
? Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.? Ensure timely closure of Job Cards to reflect the accurate sales figure.? Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.? Update customer records for correct invoicing and for service requirements.? Ensure that the jobs / service details are explained to the customer to justify the costs incurred.? Develop and maintain long term relationship to enhance customer retention. ? Ensure resolution of repeat customer complaints on priority to maintain optimum customer satisfaction.? Verify service jobs are carried out as per customer requirements to ensure customer satisfaction.? Handle accident repairs as per set procedures and obtain prior approvals as required.? Notify Customer in case of :1. Delay /parts non availability.2. Delay in vehicle delivery.? Ensure telephone follow-up within 3 days to enhance and build customer relationship.? Keeps himself abreast with market information in order to provide the necessary information to customers and aid them in their decision.? Handle the reception are to ensure that the reception is manned at all times.
Keyskills :
Service Advisor Workshop Incharge
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