| Job Location | Ajman,UnitedArabEmirates |
| Education | EngineeringGraduates/PG |
| Salary | Not Mentioned |
| Industry | Quality/Testing |
| Functional Area | Not Mentioned |
Quality Assurance OfficerJob Location : UAEJob Responsibilities:?Provides assessment and action plan to agent, team, or department and provides reporting with root cause analysis to Manager, on areas of improvement.?Manages short-term projects as they relate to the Quality and Process improvement and/or Customer Experience.?Identifies and analyzes irregularities or trends and uses findings to improve the customer experience and the sales conversion rates.?Aligns quality standards to adhere to current company standards.?Compiles statistical data with narratives and present findings to the team and stakeholders.?Evaluates agent service delivery and product knowledge, and provides associated feedback and suggestions to enhance the customer experience and productivity.
Keyskills :
QualityAssuranceexperience
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