Customer Service

Job Description

Customer Service Agent is a Front-line staff member responsible for providing accurate information to customers when responding to queries and complaints/disputes via multiple channels.This role is an integral part of a team passionate about providing a world class customer experience, where individuals collaborate to ensure that only the best service level is accepted as normKEY RESPONSIBILITIES - WHAT YOU WILL BE RESPONSIBLE FOR:1) Handle a range of queries related to App use, property viewings, lease negotiations, contract delivery and customer feedback and complaints.2) Provide high quality frontline customer experience and project a professional company image by providing accurate and timely support through whatsapp chat, email and phone call.3) Resolve enquires within specified SLAs, escalating where appropriate and partnering with other departments to ensure an excellent end-to-end experience.4) Take ownership of customer experience by understanding customer?s perspective & provide efficient issue resolution.5) Guiding customers on products and services, ensuring customers are aware of latest information and encouraging customer to use mobile application to its optimum best6) Accurately record details of customer interactions on provided tools and softwareto provide support to product design team from time to time, for testing of upgrades or new products.7) Upsell any products offered by the CompanySKILLS/COMPETENCIES REQUIRED - WHAT YOU WILL NEED:1) Customer oriented and friendly with a supportive presence on chat & phone2) Ability to work with customers and colleagues in a fast-paced environment3) A ?can do? attitude and sense of humor is a must4) Ability to stay calm under pressure5) Ability to adhere to discipline and time management6) Highschool diploma.7) Proficient in MS Word and Excel.8) Knowledge of locations in Dubai and Real Estate Background would be an added advantage.9) Excellent communication and interpersonal skills.10) Driven, self-motivated, enthusiastic

Keyskills :
Customer Service Customer Relationship Management Customer Relationship