| Job Location | Ad-Dammam, Saudi Arabia |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | IT - Hardware |
| Functional Area | Not Mentioned |
-Work alongside & learn from best in class talentOur client Provides top IT solutions, managed IT services and IT outsourcing services with a futuristic mindset. it is a customer service company, and people love us for the exceptional customer experiences that they deliver.The JobResponsibilities:Serve as the first point of contact for customers seeking technical assistance over the phone or emailProvide smart hand support whenever possible or ask for.Perform troubleshooting through diagnostic techniques and pertinent questionsTroubleshooting Wired, Wireless and VPN Network Active Directory and Office applications.Providing Desktop support to end users relating MS-Outlook, Application, Network/Local Printer, Backup, desktop/laptop troubleshooting and many more.Installation and troubleshooting Desktop/Laptop?s Operating System.Providing Application support to end users on applications.Manage Data Backup of all users.Handling escalated issues and routed to the next level for assistance.Determine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresIdeal CandidateBachelor of Engineering - Computer Science, Bachelor of Technology - Computer Science, Master of Computer ApplicationsAn ITIL qualification is preferable but not essential. MCP certification would be desirableKnowledge in ServiceNow tool would be desirableKnowledge of Active Directory and DHCP, DNS.Proven experience as a help desk technician or other customer support role (3+years of experience)Tech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in English and excellent in communication skillsCustomer-oriented and cool-temperedRef: ZMR3YLB0Q8 Company Profile Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching.
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