| Job Location | AbuDhabi,UnitedArabEmirates |
| Education | Graduate;EngineeringGraduates/PG |
| Salary | Not Mentioned |
| Industry | IT-HardwareIT-Software |
| Functional Area | Not Mentioned |
IT Support AdministratorJob Location : Abu DhabiJob Purpose:The IMTS Support Administrator provides IT support to end users for computer hardware, software, other technology equipment, and business-related applications. The Support Administrator serves as the primary contact for all incoming calls and email requests for technical support.This position documents, tracks, and monitors problems and outages using Helpdesk management software, contributing vital knowledge-base data for statistical study and solutions development. The IMTS Support Administrator assist and trains staff on various computer platforms and software, and performs work with minimum supervision.Responsibilities:IT End User Support Services :?Routine support on teaching and learning technology such as support for learning management systems, desktop support to classrooms, IT hardware in the labs, faculty and staff offices; installs photocopiers, printers, scanners, video conferencing tools and labs? equipment.?Receives support requests, diagnoses the problems and works on solution to ensure smooth operations.?Installs software, configures applications/licenses, and solves log in/ passwords issues.?Provides basic network support, troubleshoots basic telephone, internet, and Wi-Fi issues.?Creates emails accounts, creates active directories for new users, prepare access cards, assign telephone extensions, and disables accounts of separating users.?Performs servers? backup to ensure students, faculty, and staff data are secured.?Invigilates lab exams as requested by colleges; supports online exams.?Knowledgeable in Zero code/No code applications and platforms.Information Sessions :?Holds information sessions and trainings for faculty, students, and staff to train them on using IT equipment/applications.Events Support Services :?Provides technical support and set up for ADU on campus/off campus events.IT Asset Management :?Inspects classrooms, labs, offices, review productions dates to do necessary replacements every 4 years.?Reports any changes to the department?s Asset Coordinator to update the inventory system accordingly.Skills and knowledge:?Minimum Educational Qualifications Required for the Role: Bachelor in Computer Engineering, Computer Science, or IT?Professional Certificates like: MCSE, MCP, CCNA preferred?Minimum Years of Experience Required: 2 years? experience?Nature of Relevant Experience Required: 2 years in a position of IT support?Experience in education industry preferred?Language - Skills?English is a must, Arabic is preferred?Special Skills and Abilities: Flexible Timing, Problem Solving Skills, and Customer Services Skills, Experience in Zero code/No code applications and platforms.
Keyskills :
ExperienceinZerocode/Nocodeapplicationsandplatforms
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