| Job Location | AbuDhabi,UnitedArabEmirates |
| Education | Graduate;PostGraduate;EngineeringGraduates/PG |
| Salary | Not Mentioned |
| Industry | IT-Software |
| Functional Area | Not Mentioned |
Lead Voice and collaboration Engineers with 8-11 years of experience work within the highly skilled Support Services Team to deliver exceptional Level 3 support. Design, build, implement, maintain, and troubleshoot complex enterprise voice networks? Knowledge on Cisco Voice products and networks in an enterprise environment? Knowledge on Avaya Voice products and networks in an enterprise environment? Experience voice Operational 24/7 support and project implementations? Experience in designing, document of installation, configuration & troubleshooting ?Voice and Collaboration tool, solution and executing projects.? Should have hand on experience on Cisco Meeting Server (CMS)? well versed with Advance collaboration applications such as Expressway for RMA and B2B feature? knowledge about Cisco WebEx on premise and cloud? hand on experience to trace and reads the log from call manager and voice gateway? Must have sound knowledge on MGCP gateway? Must have knowledge on Cisco IM & Presence server? knowledge on Avaya notification Server/ Meeting exchange server.? Sound Knowledge of Voice over IP protocols e.g. H.323, SIP, MGCP, H.248? Good Knowledge of UCS servers.? Knowledge of Cisco Call Manager (CUCM), long distance and toll-free network features, and call routing / control protocols (i.e. Q.SIG, E&M, ISDN PRI, POTS, CAS)? Fundamentals of Voice gateway 3800 series, 2900 series, VG224, UCS, MCS, CISCO IP Phone? Maintenance & Backup of IP Telephony Systems? Experience on Cisco IP Telephony? Maintenance & Backup of IP Telephony Systems? Experience of installation, configuration & troubleshooting of Cisco Routers, Switches and Firewalls from different Vendors.? WAN Topologies: Identify and correct chronic issues associated with WAN / LAN.? Experience on Cisco IP Telephony? Good working experience of ITIL processes. Incident, Change Requests, SR, RCA creation for P1, P2 tickets.? Ensuring accurate recording of all cases using the ticketing tool and closing within agreed SLA? Good client/Stakeholder management, Status Reporting, and documentations? Cisco Voice certifications, CCNA, CCNP prefer and proven experience of 8+ years in enterprise and voice technologies
Keyskills :
CiscovoiceCUCMavaya
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