| Job Location | Abu Dhabi - United Arab Emirates |
| Education | Diploma, Secondary School, Any Graduation. |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
Walk-in Drive for Arabic Nationals:Walk-In Dates: 3rd March (Tuesday), 4th Mar (Wednesday), 5th Mar (Thursday), 8th Mar 2020 (Sunday)Interview Timings: 11:00 AM - 4:00 PMAddress:Teknip Staffing and Recruitment Services1204, 12th Floor, Office Towers, Al Muheri Center, Al Khalidia,Abu DhabiContact Person: Ms. Swarnim - Account ManagerContact Number: 971-2-5557971 (Ext: 315) Specific Job Accountability:? Provide excellent customer service by attending to incoming calls within the quality guidelines ? Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process ? Recommend potential products or services to management by collecting customer information and analyzing customer needs? Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores ? Contribute to the business by generating new prospects/Leads and up-selling for all types of FAB products? Maintains customer records by updating customer history through service requests/complaints and Notes? Maintain confidentiality of the bank?s customers and data ? Ensure the business meets its obligations under the Bank?s Policies and Standards and under local laws/regulations? Attend to special tasks assigned by team leader and Managers? Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates ? Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre.
Keyskills :
Customer Service
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