| Job Location | Abu Dhabi - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Power Generation / Power Distribution / Energy / Nuclear Energy |
| Functional Area | Not Mentioned |
Incident and request management? Provide first level hardware support for the end userInformation Technology infrastructure? Diagnosing reported problem? Resolve the same as per the severity level assigned to it.? Vendor escalations for in warranty / maintenance contractsupport issues? Resolving network connectivity problems at the client end? Provide end-user network connectivity and configurationsupport? Resolve problems related to windows operating system? Install operating system patches and upgrades through patchmanagement tool proposed? Resolve user problems through remote control whereverpossible? Installing standard software on the clients as per policies ofcustomer? Performing any installations, move, add or change at theclient level based on agreed processes.? Diagnosing and troubleshooting any virus problems that canbe fixed by the antivirus tool.? Providing feedback on any new viruses detected.? Provide support to mobile users? Provide standard software support for end-users forinstallation, configuration and troubleshooting.? Standard software will include operating systems, driversoftware, office productivity tools like Microsoft office, mailmessaging clients, other front-end applications used by theEmployer? Provide an interface for user requests, such as new useridentities, address changes, routing requests, and passwordchanges.? Advise the end user to take reasonable steps to backupinformation, if possible, prior to attempting to effect aresolution either by phone or hands-on during desk sidesupport service? Assist end users on 'how to' and usage questions with office automation, email and similar other applications.? Guide and direct users to relevant desk/department/individuals in case support required is notunder scope of deliverables by the service provider.? Service provider will make effort to educate end users on use of service desk facility to the maximum possible.? Provide basic training of end users for usage of helpdesk tool for reporting problem etc.? Installation of desktop machines, standard software, printers, scanners, servers, peripheral equipment and network- attached peripheral equipment which form part of the existing baseline (new equipment will be procured along with installation services for the first time till it is accepted by the Employer. After installation and acceptance by the Employer same will come under purview of services provided by the service provider). Consultant will also help the Employer in carrying out acceptance of hardware as per terms & conditions of respective purchase order.? Physical movement of desktop machines, servers, peripheralequipment and network-attached peripheral equipment fromdesk to desk or floor to floor will be direct responsibility of theservice provider.? Installation of additional hardware or software on desktopmachines and servers after initial delivery (e.g. additionalRAM, CD ROM drive, sound card, etc.).? Upgrade to or modification of existing hardware or softwareon desktop machines and servers (e.g. upgrade 1GB RAM to2GB RAM, 80GB hard disk drive to 160GB, OS upgradeetc.).
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