Senior Global Infrastructure IT Engineer - UAE National

Job Description

To provide hands on operational support for O365, Azure, Exchange, SharePoint, SCCM, Windows Server, Active Directry, Citrix and Backup environments and support Networks when the key engineer is not available, within an on-going (pro active) improvement cycle to ensure that business applications hosted on these systems are delivered to the agreed levels of availability, redundancy, security and performance.To be an active participant in a virtual group of Windows administrators dispersed across international company locations. To adhere to and help develop system standards, keep current the service design documents, monitoring the system availability and resilience as within agreed SLA s with the businessOperationalTo advise on and manage the installation of new servers, or the replacement of old (end-of-support) server equipment and related operating systems. Includes commissioning, configuration and testing of new systems and decommissioning old systems.Provide expertise on supplier support contracts and their required service levelsResponsible for understanding and adhering to all established processes in regards to Incident, Problem and Change management (implemented ITIL processes as adopted by TAQA)Perform and assist in peer reviews and change advisory boardsMaintain and create system and process documentation as requiredEnsure effective monitoring of system & network availability, capacity and sustainability are done, including related periodic reviewsParticipate in the day-to-day activities within the Windows & Network environment, including user account administration, patching, permission settings and the analysis of log reportsParticipate in the day-to-day activities within the backup environment, such as maintaining the backup policies (backup cycles, retention times), updating coverage to reflect new and decommissioned systems, restoring as requested.Act as an escalation point for O365, Exchange, SCCM, SharePoint, Windows Server and Backup related issues ( third level ), including escalation of technical issues to suppliers and holding them accountable for resolution within the agreed SLALiaise with global system team to contribute to developing and maintaining standards, procedures and projects related to Windows and Backup based environmentsFollow company approved processes for demand and project managementContribute to continuous improvement activities of the IT organisation, driving innovation where necessary(Developing) Architectural/ProjectsTo provide tactical and strategic technical direction and development of O365, Exchange, Windows and Citrix based environments, taking into account end-of-support timelines for existing equipment and new technology options available.Responsible for the full lifecycle of the Exchange, Windows, Citrix and Backup environments, including but not limited to developing business cases, managing small projects and the service delivery/support during the operational phaseLiaise with global system team to work on standards, procedures and projects related to Compute & Storage, Exchange, Windows, Citrix and Backup based environmentsFollow company approved processes for demand and project managementEvaluate potential solutions both internally and with external suppliers, based on technical and business requirementsContribute to continuous improvement activities of the IT organisation, driving innovation where necessaryProvide input for budgeting and spend processes related to IT systems and infrastructureList of duties & responsibilities is not exhaustive and the manager is entitled to instruct the employee, at any time, to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirementsRequirment :? BS or BA degree in computer science, Information Systems, or related technical field? 8+ years operational experience in Exchange, Windows Server, VMWare and Backup System Administration? Proven track record of providing operational support for Windows and Backup environment? Familiar with ITIL processes (V3 preferred), especially risk, change and release management? Knowledge and ability to support servers remotely across a WAN

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