| Job Location | Abu Dhabi - United Arab Emirates |
| Education | Diploma, Any Graduation, Intermediate School, Secondary School. |
| Salary | Not Mentioned |
| Industry | Medical / Healthcare / Diagnostics / Medical Devices |
| Functional Area | Not Mentioned |
? Greets and directs patients & visitors to appropriate nursing units, hospital departments and Clinics & appropriate Reception Department.? Directs visitors accurately by using information available.? Demonstrates ability to diffuse a situation with conflict rather than escalating it.? Answers the telephone; uses directories and computer terminals (HIS) in order to provide information on clinic schedules, registration, requirements. ? Answers in a courteous manner with a greeting, which includes department name and the first name of the person answering; e.g., ?Information Desk, Hanan speaking.?? Takes sufficient time to determine the need of the caller and routes calls appropriately.? Provides assistance and performs a variety of duties appropriate to a centrally located reception area, such as accepting queries & redirecting patients & visitors to appropriate registration & appointment sections, redirecting complaints to complaint section in administration department; obtaining wheelchairs for patients etc.? Maintain daily work log regarding patient queries & tasks.? Keeps informed of new information by checking for messages in outlook & circulars minimum once per shift.? Maintains the confidentiality of individual patient information all the times.? Communicate problems to Reception Supervisor/Head of Administration Department
Keyskills :
Reception
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