| Job Location | Abu Dhabi - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
? Role summary: To coordinate and manage the redesign and implementation of end-to-end customer servicing journeys across enquiries, service requests, and complaints, including system onboarding and MIS / reportingKey Responsibilities? Drive and coordinate redesign and documentation of servicing related customer journeys and business processes across enquiries, service requests, and complaints across all stakeholders? Project manage migration to target system (Microsoft Dynamics) and operating model from a Customer Experience perspective? Coordinate stakeholders across organization? Provide system feedback from customer perspective and input for designing ongoing system augmentation? Act as Group CEX SPOC for any customer servicing related initiatives led by other stakeholdersSkills? Demonstrated leadership skills and ability to work collaboratively and cooperatively? Strong oral and written communication skills.? Effective problem solving aptitude? Ability to plan and work without direct supervisionMain InterfacesInternal:- PBG sales & distribution channels, particularly call center- PBG CEX- OperationsIT External:- Process redesign partner- System integration partner
Keyskills :
Customer Service Customer Care Customer Support Call Center Microsoft Dynamics
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