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Operation head

10.00 to 15.00 Years   Abu Dhabi, Dubai - United Arab Emirates   06 Mar, 2020
Job LocationAbu Dhabi, Dubai - United Arab Emirates
EducationAny Graduation.
SalaryNot Mentioned
IndustrySecurity / Law Enforcement
Functional AreaNot Mentioned

Job Description

1. Strategy / Policy Implementation Responsible to establish policies and procedures that align with organization overall goals and objectives. Implements standards of performance, standard operating procedures (SOP) and recommend policy amendments as necessary. Consults with relevant departments to ensure policies adhere to local regulations, insurance requirements and legalities. Oversee the development of security policies, procedures and measures in compliance with the DPS Law 24.Ensure UAE Nationals training and development is in place to develop the talent.2. Planning and BudgetingPlan long-term operational goals for the department. Implement / review business continuity planning for the clients of the company by studying their business core and recommended effective actions when necessary. Develops financial budgets for COD and oversee. Find ways to reduce operational costs and increase productivity.3. Managing Day-to-Day OperationsMonitor the department under the COD like support office and fleet management, direct all staff activities. Determine accurate staff needed for each client, Assign responsibilities to the entire staff.Ensure that deployment mechanism is organized and adequately resourced against contract and avoid excess deployment. Review the organization structure on actual company activities against job description, applied uplift standards of personnel and embarked on morale-boosting programs through upgrading of personnel skills by analysing training needs which should help WS to stay upto date as per market trend.4. Client Relationship ManagementEnsure that strengthening client relationship and introducing various initiatives with the clients that would help retain our client base. Act as a point of contact between company and client to resolve issues both operational and billing in a timely manner, conduct regular meetings with client ensure satisfaction level must be utmost and identify the future requirement through positive relationship.5. Team Management / CoordinationManage team members to assist in achieving the assigned objectives. Distribute team targets to individual team members, Guide, motivate and train for better operational support staff to enhance the efficiency of the COD results in customer satisfaction. Maintain reports from all team members and track follow up on remedial action taken on clients / business. Coordination with all department and supporting those respective functions that are related to operations.

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