Manager - WM Middle Office

Job Description

JOB DESCRIPTIONRole : Manager - Wealth Management Middle OfficeLocation : Abu Dhabi Role Purpose:Manage and contribute to the overall competence of the WM Middle Office unit by effective leadership and productive actions leading to error-free and solution-oriented middle office functions and efficient governance and controls outcome.Key Accountabilities of the role

• Oversee end to end process of the Middle Office functions towards the Wealth Management investment products.
• Conduct a vigilant inspection of all investment transactions processed through the WM system such as Subscription, redemption, payment freezing or unwinding, and ensure compliance with bank policies
• Investigate and resolve/escalate order execution related issues in a timely manner.
• Support the wealth management team & ensure smooth flow of the customers investment transactions.
• Monitor customer / Investor transactions/orders on WM system to identify the necessary/required changes
• Build internal relationship with stakeholders (Retail/PB/Sharia/Marketing/Treasury/FCD etc) for smooth handling and administration of the investment products. Look after the process note & necessary approvals
• Follow up regularly with all Priority RM for deals perfection on system
• Ensure compliance to ADIB policies, procedures, guidelines and maintaining high standard of internal controls.
• Ongoing coaching and training for WM Middle Office team to ensure that all relevant controls and processes are being implemented as agreed.
• Monitor operational transactions/ activities at a high level to identify any arising risks and controls to be adhered to or changes to the existing process.
• Participate and take part in the digitalization / automation of product-related processes and regulatory requirements and checks.
• Reporting of identified issues / incidents in GRC system along-with the Action Plan.
• RCSA - Perform periodic control testing as assigned, for the respective section of the department and ensure timely submission of the assessment.
• Review and ensure all periodic reconciliations between systems and Service Provider(s) are performed.
• Coordinate with Group Internal Audit and Sharia Audit team during the audit period to secure Satisfactory Audit rating.
• Completion of assigned tasks efficiently & in a timely manner.
• Take part in any Operational/ MIS/ Reporting activities as deemed necessary by the Head of Department.
• Develop, draft, write up and review new SOPs as required for the department and as required by any governance authority
• Periodic review of the current existing SOPs/Processes and ensure updates as required or as deemed necessary by the ongoing business changes.
• Undertake any additional assignments / projects entrusted by the line management and complete within timelines agreed.

KPI

• Proper follow up with internal parties
• Teamwork & completion of tasks within the agree timelines
• Accuracy in reporting the required changes for investment orders
• Full responsibility for investment product administration
• Achieve internal customer satisfaction
• Report deficiencies and inaccuracy in processes (if any)
• Customer-centric (Internal/External), result-oriented

Specialist Skills / Technical Knowledge Required for this role:

• Good knowledge of investment products
• Effective communication, business/performance driven
• Excellent communication/interpersonal skills
• Must be a problem solver and empathetic to investor needs
• Must be degree holder or equivalent.
• Ability to work in a fast-moving and complex environment while meeting deadline
• Ability to apply possible scenarios and view potential risks
• Complete knowledge and understanding of the operational function including control functions.
• Ability to foresee and implement system changes and enhancement

Only UAE Nationals are considered for this role.

Keyskills :
Problem Solver Interpersonal Skills investment products communication

About Company

Abu Dhabi Islamic Bank PJSC (Arabic: مصرف أبوظبي الإسلامي) is an Islamic bank based in Abu Dhabi city, in the United Arab Emirates.