| Job Location | Abu Dhabi - United Arab Emirates |
| Education | Bachelor of Technology/Engineering, Bachelor of Science(Computers). |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
Job Objective:Supervise the day-to-day end-user IT support activities for the entire GroupKey Responsibilities/Duties:? Supervise the provision of end user, desktop and network operations support to ensure the minimization of disruption to work in all departments? Plan, evaluate, and deploy desktop solutions? Ensure proper security setup of end-user desktops and coordinate IT security issues with IT Security? Escalate unresolved issues to the vendor and ensure proper resolution? Research and consolidate best practices in IT service management? Follow up corrective measures with the rest of IT sections? Resolve escalated customer and vendor issues? Maintain current knowledge of industry trends and potential impact on the support business? Utilize existing tools to manage and report incidents, problems and change manage? Establish, monitor and report on the performance of SLAs with internal and external users? Maintain the ISO 20000 service management framework
Keyskills :
IT Support Manager
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