| Job Location | Abu Dhabi, Dubai - United Arab Emirates |
| Education | Other(Other). |
| Salary | Not Mentioned |
| Industry | Construction / Civil Engineering |
| Functional Area | Not Mentioned |
? Ensures the continuing operation of the Operating systems, email, printing, Windowsupdate, virus protection, etc.? Setups and maintains physical and virtual environments for desktops.? Investigates, tests, installs and upgrades new and hardware/software products forPCs.? Provides First level of Support to users on Hardware, Software and LAN in the formof recorded tickets, which are monitored and reported.? Escalation of problems those last more than SLA defined resolution time to the nextlevel of support functionally and to management hierarchically.? Empowers customers so that they can make more effective use of the IT servicesavailable to them.? Troubleshoots and provides accurate, creative solutions to technical problems on PCswhile ensuring user satisfaction.? Acquires and maintains knowledge of relevant product offerings, current supportpolicies, methods of support delivery, in order to provide technically accuratesolutions to customers.? Updates all Users? applications with the latest service packs and patches.? Protects against Virus attacks by regularly updating the Antivirus software andscanning all computers.? Ensures and monitors the execution of a periodic Users? hardware preventive maintenance plan.? Maintains professional knowledge on technology changes, issues, trends, advancesby attending courses/meetings/displays/site visits, user group meeting, conferences,magazines, newsletter, internet, etc.? Undertakes special projects as required or directed by Regional IT Manager.? Participates in evaluating new training needs.? Provides Orientation for users on the use of their Hardware, Software and Networkaccessibility.? Teaches or assists on training courses.? Being a team player relative to support for, adherence to, and compliance withCorporate governance and plans, policies and strategies, management plans, policyand procedure manuals, strategic and business plans.? Shows support for organization development initiatives e.g. customer focusimprovement, culture change.? Participates in Performance Development process.? Fulfils required HSE tasks/responsibilities.? Participates in and contributes to corporate projects and interdepartmental initiativesas agreed.? Ensures proper care of company assets and equipment.? Fulfils administration-reporting requirements (e.g. timesheets, vouchers, reporting).? Performs any other related duties as assigned.
Keyskills :
IT Infrastructure
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