| Job Location | Abu Dhabi |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Employment: Full Time Serving as the first point of contact for customers seeking technical assistance over the phone or emailDetermining the best solution based on the issue and details provided by customersProviding technical assistance for questions and problemsResolving problems with networks and other computer systemsDiagnosing system errors and other issuesFollowing up with customers to ensure full resolution of issuesCreating, editing user account in Active DirectoryCreating, editing permission of mailboxes in Exchange server.Creating GPOs.Creating and editing permission of share folders.Installing or changing software to fix issuesRemotely accessing hardware or software for clients to make changes and fix problemsPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelRecord events and problems and their resolution in the Service ManagerFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures REQUIREMENTS: Proven experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsCustomer-oriented and cool-temperedBSc/BA in IT, Computer Science or relevant fieldExperience in iPhone devices, , Azure, Office 365, Adobe Acrobat, Windows 10, Microsoft TeamsExperience in the following will add value:-Carbon Black end point protection-Microsoft Configuration Manager for patching-Microsoft Service Manager for ticketing-Microsoft inTune-Microsoft Remote Desktop App
Keyskills :
We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.
ManpowerGroup powers the success of many of the worlds most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.
ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership.
Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.
Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:
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