Head of Relationship Management Riyadh, VP

Job Description

Major responsibilities:? Oversee and manage overall in-scope client relationships, including client strategy and client satisfaction.? Lead client issue resolution working with relevant operational leads when escalated beyond Client Service and Operations teams. Manage cross-business relationship communication and serve as an internal escalation point for all client related matters.? Drive client engagement, and ensure a one State Street non-silo d experience. Develop deep knowledge and thought leadership (e.g., peer practice papers/ examples) to engage clients; leverage marketing and sector expertise where possible.? Oversee overall client profitability, P&L management, and client retention and revenue growth. Cross-sell other GS and GX, GM products to deepen client share of wallet. Engage sector leads in timely fashion on competitive bids, and for new-from-new opportunities.? Execute on regional client initiatives.? Administer internal requirements, e.g., SalesForce360 Interactions and New Business Opportunities/Cross-Sell Tracking, maintenance of client Account Plans? Demonstrate and maintain a clear understanding of the underlying risks inherent in the bank processes by reviewing and validating that products/services being sold and delivered to clients are in line with business approvals (i.e. NBPRA, Regulatory etc.). Ensure that all applicable procedures are adhered to.Operations Management? Facilitate client service solutions leveraging our technology, scale and geographic footprint and ensure technology is optimized for all jurisdictions;? Oversee key client initiatives and escalate for resolution as needed;? Coordinate operational issues across management teams where necessary, requirement to attend calls in local time zones across North America, APAC and EMEA;? Leverage team s client knowledge to optimize service solutions globally;? Build a consistent operating model incorporating organizational and client level best practices ;? Build globally consistent measurements and reporting while accounting for local differences. Align with matrix already built across the Region.Governance? Ensure global and local service reviews with the clients are performed regularly;? Monthly internal meetings with global operating units to review performance, key issues and new products;? Quarterly meetings with client and key State Street operations management globally to review high level service metrics and strategic initiatives;? Client satisfaction measurementsFinancial? Partner with Service and Finance to manage and improve P&Ls;? Be a collaborative resource available to support fee discussions as needed;? Supports consistent rollouts of fee initiatives;? Measures losses and reviews opportunities for improvement.Managerial? Develop effective working relationships and communications with staff involved in the Middle East Sales and Servicing;? Ensure that appropriate management information is produced and reviewed at appropriate intervals;? Establish and monitor systems of control, limits of delegation and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively;? Establish and oversee the development of a risk culture within the business and ensure business line accountability for risk management and measurement;? Support a culture of effective challenge to ensure appropriate governance;Requirements:? Extensive experience in working with different business cultures simultaneously? Strong relationship management skills.? Strong business development skills? Proven ability to influence others and to promote teamwork across the organization? Excellent communications skills to include strong written & presentation skills? Strong consulting and problem solving skills? High level of attention to detail? Proven delivery and execution skills? Experience working with clients in this location - strong existing network required? Fluent in traditional Arabic

Keyskills :
Head of Relationship Management