| Job Location | Abu Dhabi - United Arab Emirates |
| Education | Diploma. |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
Key Job Responsibilities? Checks in guest in an efficient and friendly manner, using guest name whenever possible.? Assures that guest is assigned type of room requested and the correct rate is charged.? Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.? Settles bill accurately through credit card or cash transaction.? Makes change, cashes checks, and exchanges foreign currency.? Reconciles all transactions at the close of each shift.? Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.? Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.? Works harmoniously and professionally with co-workers and supervisors.? Maintains a good working relationship with Front Office personnel as well as with other department s personnel.
Keyskills :
Guest Service Agent - Preferably Female
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