| Job Location | Abu Dhabi - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.Ability to understand and follow technical documentationUse of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.Using a call tracking or IT service management System.Ability to maintain focus and handle multiple tasks or conversations at the same timeTracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.Fulfilling customer requests in timely and highly customer-service oriented manner.Participating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for callers.Following the Firm?s established Policies, Standards, Procedures and Guidelines in delivering service to the users; utilizing ?best practice? documentation, proper escalation procedures, etc.Handling other tasks and projects as required for supporting the overall operations of the Service Desk.Over 5 Years? experience in selected area of expertise.UAE local experience is requiredDriving licenseArabic language is a plusAt least ITIL foundation level is required.?
Keyskills :
Global IT Service Desk
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