| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Graduate; Post Graduate |
| Salary | Not Mentioned |
| Industry | IT - Hardware |
| Functional Area | Not Mentioned |
Job Position – End User SupportCompany Name – Triacit SolutionsLocation: Abu DhabiExperience Required: 4+ yearsNotice Period: Immediate – 15 daysSalary: Approx.8000 AEDCandidates Locally available in UAE / if outside UAE candidates: only immediate joiners who previously worked in UAE is acceptedClient wants a candidate with UAE Driver’s license-Candidate must have Managed Engine-Ticketing Asset inventory MDM solution-ITSM tool.-ITILMandatory Skills and Knowledge:Technical Skills:-Expertise in desktop hardware and software troubleshooting.-Proficiency with Microsoft Windows operating systems (XP, 7, 8, 2000/2003/2008).-ITSM tool.-ITIL understanding-Experience with Active Directory and Exchange (2007/2010/2013).-Familiarity with Manage Engine tools (Desktop Central, OS Deployer, Mobile Device Management).-Knowledge of asset discovery tools (Lansweaver, Altiris, SCCM).-Competency in using remote control tools (Dameware, SCCM, Terminal Services).Qualifications and Certifications:-Microsoft Certification MCP or MCSE preferred).-ITIL V3 Certification.-B TEC Computer Science.-A+ and N+ certifications (desirable).Experience:-At least 4 years of experience in IT helpdesk andtechnical support, ideally with hashtag-ITIL best practices.Key Responsibilities:-Provide on-site and remote support for desktops, laptops, printers, and other peripheral devices.-Diagnose, repair, and upgrade hardware and software.-Handle user account management, including Active Directory tasks.-Install and troubleshoot various operating systems (Windows XP, 7, 8, MAC) and applications.-Perform preventive maintenance and remedial repairs on desktop equipment.-Escalate complex issues to higher-level support when necessary.Record and track incident resolutions in the Service Desk tool.-Use diagnostic tools to resolve network connectivity and hardware/software issues.-Support and manage mobile devices and peripherals.-Collaborate with IT teams and vendors to resolve technical issues and support branch builds/upgrades.-Provide feedback on technology and customer needs to IT management.Strictly no calls.Kindly mention “END USER SUPPORT†in the subject line
Keyskills :
Hardware and Software Troubleshooting ITSM tool ITIL understanding
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