| Job Location | Abu Dhabi, Dubai, UAE - United Arab Emirates |
| Education | Bachelor of Business Administration(Management). |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
2. JOB PURPOSE: The job-holder will be responsible in support existing Operations team on migration activities and post cut over stage of DF credit card customers. The staff will be responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner. S/he is expected to support the unit in ? Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.? Maintain confidentiality of data and accuracy? Minimize operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions. ? Ensuring conformance to internal procedures / policies.? Performing daily /monthly reconciliations and follow-ups on outstanding. ? Undertaking all daily-processing activities related credit card customer in card operations. ? To assist departments by providing appropriate delivery and support functions during migration phase.? To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. ? To engage on any other activity, falling within pretext of a Processor. ? Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable. ? Maintaining the highest level of internal and external customer satisfaction standards 5. Job Context (Specific Accountabilities)? Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error ? Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. ? Nil unauthorized breaches in Policy/regulatory requirements and SOPs. ? Nil breaches in housekeeping (reconciliations, tracers etc.). ? Work with the line manager in introducing quick resolution to migration issues to ensure streamlining of customer requests. ? Ensure excellent housekeeping standards at all times? Support multi desks and multi functions within the department.? Quick learning and sense of ownership? Document management and upkeep of records
Keyskills :
Credit Card Operations
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