| Job Location | Abu Dhabi, Dubai, UAE - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Insurance |
| Functional Area | Not Mentioned |
Receive and process customer requests, enquiries and complaints relating to copmany products and services. Ensure delivery of high quality service to customer in issuance of documents like policies, endorsements, certificates to the customers/brokers etc. in compliance with company?s set policies and procedures.Policies, Processes & Procedures:? Adhere to requirements of operational procedures and instructions to team, so that work is carried out in a controlled manner.Day- to-day operations:? Perform the day-to-day operations of Customer Services team, under the supervision of the Manager ? Commercial Lines, to ensure that work processes are implemented as designed and comply with established standards and proceduresUnit Planning:? Contribute to the Unit Plan set by the Team Leader and implement accordingly so that work is distributed effectively while prioritizing the activities of the unit in such a way so as to deal with critical matters and time-bound assignments effectively.? Participate in team meetings and contribute ideas for continuous improvement.Customer Services Operations:? Receive, evaluate submissions on new and renewal business within authority? Ensure consistent, accurate and high quality customer service for all types of transactions for the following services within authority:- Quotation- New business- Renewal- Endorsements- Certificates- Customer complaintDeliver the service according to predefined SLAs? Monitor inflow and outflow of business requests and ensure they are handled according to company's quality standards.? Key-in information and complete the new business transactions.? Adjust information and complete the endorsement transactions.? Complete the transaction referred from Branch?s front desk.? Develop and maintain high levels of ADNIC?s product and service knowledge? Receive customer complaints and resolve them in a timely manner to the satisfaction of the customer or provide a reasonable and acceptable explanation based on company policy. Escalate matters to the Supervisor if necessary.
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