| Job Location | Abu Dhabi - United Arab Emirates |
| Education | Other(Other). |
| Salary | Not Mentioned |
| Industry | Real Estate |
| Functional Area | Not Mentioned |
-Ensure the highest standard of customer service is provided to DAS Group customers by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate. -Meet all service standards and indicators as per department guidelines. -Keep update on DAS Subsidiaries information to provide accurate information to clients by explaining procedures; answering questions -Attend various training programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures. -Maintain effective relationship with supervisors and peers to ensure teamwork. -Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. -Provide high quality customer service by handling customer service requests as defined in the Call Center manual efficiently and accurately with relevant necessary documentation. -Identify and maximize up-selling and cross-selling opportunities and generate sales and leads as appropriate. -Educate the customer about the organization?s products and services. -Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate. -Participate in Outbound calling for new businesses when required. -Handle light back office work related to leads, follow-up, customer complaints etc. -Maintain confidentiality of the company?s customers and data. -Adheres to the assigned shift schedule and avoid any late attendance -Interact with diversified customers and all departments on a 24 hours basis. -Handle sudden rush of calls, stressful periods, and call volume pressure -Solve customer problems, handle irate customers and have the ability to cross-sell. -Be on top-off of all the company?s products, services and promotions. -Deal with customers from different languages, accents and cultures. -Have thorough knowledge of all systems as per the given training's
Keyskills :
Call Center Agent
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