| Job Location | Abu Dhabi - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Real Estate |
| Functional Area | Not Mentioned |
One of the Top Abu Dhabi?s Real Estate Property Management Company is currently looking for Female Call Center Agent DUTIES AND RESPONSIBILITIES:? Answering phones from customers professionally and responding to customer inquiries and complaints. ? Researching required information using available resources. ? Handling and resolving customer complaints regarding product sales to customer service problems. ? Providing customers with the organization?s service and product information. ? Processing forms, orders, and applications requested by the customers. ? Identifying, escalating priority issues and reporting to the high-level management. ? Routing inbound calls to the appropriate resources. ? Following up complicated customer calls where required. ? Completing call notes and call reports as necessary and updating them in the CRM. ? Obtaining and evaluating all relevant data to handle complaints and inquiries. ? Recording details of comments, inquiries, complaints, and actions taken. ? Managing administration, communicating and coordinating with internal departments. ? Other duties as assigned. ? Technical expert in related computer applications. ? Able to react effectively and calmly in emergencies. ? Able to maintain customer confidentiality
Keyskills :
Call Center Agent customer inquiries Customer Service
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