Assistant Housekeeping Manager - Public Areas

Job Description

JOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.CANDIDATE PROFILEEducation and Experience. High school diploma or GED 1 year experience in the housekeeping or related professional area.OR. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major no work experience required.CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets. Ensures knowledge and understanding of OSHA regulations are up to date.. Oversees all lost and found procedures.. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.. Inventories stock to ensure adequate supplies.. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.. Works effectively with the Engineering department on guest room maintenance needs.. Understands and complies with loss prevention policies and procedures.. Ensures all employees have proper supplies, equipment and uniforms.. Assists in supervising an effective inspection program for all guestrooms and public space.. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.. Observes service behaviors of employees and provides feedback to individuals continuously strives to improve service performance.Ensuring Exceptional Customer Service. Handles guest problems and complaints seeking assistance from supervisor as necessary.. Assists in the review of comment cards and guest satisfaction results with employees.. Sets a positive example for guest relations.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the worlds top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Keyskills :
Loss Prevention Housekeeping Guest Relations Customer Service Inspection Supervision Maintenance Laundry

About Company

Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development