| Job Location | Abu Dhabi - United Arab Emirates |
| Education | Bachelors in Computer Application(Computers). |
| Salary | Not Mentioned |
| Industry | Medical / Healthcare / Diagnostics / Medical Devices |
| Functional Area | Not Mentioned |
Ensuring that all end users are trained on the effective and efficient use of applications deployed in the facilityManaging and coordinating end user training and creating user guidelines and manuals for applicationsWorking closely with the suppliers in training plan and training materials developmentWorking closely with Human Resources Department to coordinate training and perform training needs analysisTrain end users per the training plan or as required by the organizationOverseeing resolution of end user problems and incidents escalated from IT Service Desk Acting as second level hierarchic escalation personnel for service desk incidents related to application supportGenerate daily IT Service Desk report for monitoring and improvementDeveloping tactical and strategic plans to continuously improve support for applications Assisting the user community in investigating, evaluating and selecting information technology solutionsEnsuring timely and efficient communication to both internal and external customers including communication of application downtime, new application releases and modificationsLiaising with managers and other users, including IT staff, on a regular basis to ensure smooth operation smooth operation of the IT Service Desk
Keyskills :
It Application Specialist
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