| Job Location | Abu Dhabi - United Arab Emirates |
| Education | Bachelor of Commerce(Commerce), Bachelor of Business Administration(Management). |
| Salary | Not Mentioned |
| Industry | Shipbuilding / Ship Repair / Ship Maintenance / Drydocks |
| Functional Area | Not Mentioned |
Objectives and Role Profile:Performs the necessary Accounts Management function understanding the current and future needs of the customers; recommending process changes; increasing e-adoptions; improve on identified targets to satisfy agreed customer key performance indicators and ensuring Customers Satisfaction at all times.Key Tasks and Performance Indicators:? Communicate with assigned community in focus groups and regular meetings making them aware of e-services introduced.? Collate all feedback and issues flagged by customers and classify them into different value chain processes thereby assisting the Account Management Specialist to recommend actions after further analysis.? Recommend and assist in resolution of reported issues and suggestions.Service Adoption:? Contribute in various sectional and departmental campaigns (Direct Visits; Kosk and road campaigns, events) to increase adoption of e-services.? Report barriers to adoption of services by customers and recommend solutions.? Provide periodic reports to Stakeholders and management on adoptions.Customer Satisfaction:? Assist Account Management Specialist in handling Complaints by means of investigations; obtaining feedback from similar clients.? Assist the management in carrying out Surveys and Quality Audits by using different mean to assess quality of services rendered by Maqta Gateway to the Trade Community.? Assist the management in analyzing and preparing the outcome of these surveys.Event & Exhibitions:? Participate in Events; Exhibitions to network with custom Manage Customer invites and organization at MG Events.Customer Data and Report Management:? Prepare, maintain and update the information on stakeholders and their profile in the end-to-end trade supply chain.? Provide periodic Performance / Progress Reports to the Account Management Specialist to ensure continued success in achieving higher customer satisfaction.? Coordinate with team members to collate knowledge base information of different Trade Communities.Qualification:? Bachelor in related field (Business, Communications, etc.).? Management/leadership training.? Excellent written and verbal communication skills.? Ability to recommend business needs into possible process change requirements.? Excellent interpersonal and customer relations skills.? Proven record in Customer Service and/or in organization and planning of informative sessions and communication campaigns.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
