Contact Center Senior Manager

6.00 to 10.00 Years Abbassia, Cairo , Egypt 26 Aug, 2019

Job Location	Abbassia, Cairo , Egypt
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Manufacturing
Functional Area	Not Mentioned

Figures oriented/Analytical thinking in order to follow up the performance to achieve the planned targets.
Participate in the strategic vision and the call center business plan to achieve its future goals.
Specify the requirements of the development through monthly reports that related to quality assurance & Work Force teams.
Responsible for maintaining the company assets and ensure the best use of them to achieve financial efficiency.
Maintains performance metrics for the customer service and work to improve it to maintain customer satisfaction.
Make sure from achieve the required level of service on daily, weekly & monthly basis to achieve the objectives of performance and customer satisfaction.

Keyskills :
Call Center Call Center Management Customer Service Skills Call Center Development

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