Reservations Agent - Saudi National

Job Description

Operations:- To follow the grooming standards of the hotel to portray a professional image at all times- Show fullest cooperation and respect within the team and other departments- To be fully aware of the national history, places of interest, shopping areas, etc.- Works diligently to develop and maintain relationships with corporate clientele to maximise revenue- To maintain professional confidentiality and never disclose any secrets pertaining to the Company.- To ensure that the product standards are followed as trained.- To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.- To ensure all reservations are correctly and accurately input into the opera system and maintained.- To handle any guest requests positively and update in the task management system.- To handle any guest complaint patiently, with respect and a positive approach to take ownership and ensure the guest that the issue will be resolved. Update the complaint in the task management system and alert Reservation Manager and or Director of Quality & Guest Experience.- To monitor task management escalation levels and alerts Assistant Reservations Manager and or Director of Quality & Guest Experience if guest dissatisfaction is expected- To ensure that all reports are completed on a daily basis and filed for reference.- To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.- Maximize hotel yield by up selling and suggestive selling in line with strategy.- To file all correspondence on a daily basis ready for hand-over to reception.- To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation.- To use guest names whenever appropriate.- Thoroughly familiarizes oneself with the Hotels emergency procedures and is in a state of preparedness for any emergency which may occur.- Seek out potential corporate clients and gives the lead to either the Reservations Manager or the Sales Department- Co-ordination with Front Office and other departments if regarding requests as required.- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.- To assist Front Office when requested with booking information and arrivals of e.g. groups.- To have a complete understanding of and to adhere to Mvenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety Administration:- Ensure inputting and processing of all reservation and task requests to process the sales of rooms and F&B as well as action guest requests.- To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately according to policy. Mvenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

Keyskills :

About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.