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Direct Sales Executive

1.00 to 10.00 Years   Qatar   18 Feb, 2021
Starlink
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryTelecommunications; Sales Outsourcing; Internet & E-commerce
Functional AreaNot Mentioned

Job Description

Purpose:We strive for excellence in all we do by continuously reassessing and improving ourprocesses, the way our shops run and, most importantly, by looking forward for the growth of the business.Context/ Background:Effective and efficient supervision helps in serving better work performance, building good human relations, creating a congenial and co-operative environment. This all helps in increasing productivity, and provide best customer service in town.ROLE ACCOUNTABILITIES:

  • Customer Service RSE/Supervisor should be ready to serve the customer needs and should greet every customer who enters in the shop with smile.
  • Product Knowledge RSE/Supervisor should know the products and services we offer in the shop to ensure we give the customer accurate information to build trust and continue to promote the product.
  • Professionalism To make sure all staff delivered the professionalism by giving a better customer service.
  • Handling complains To make sure will achieve the customer satisfaction.
Business Impact
  • Ensure to meet the set target, assure that employees are giving great service to clients and working as a team.
Costs &Profitability
  • Being pro-active in giving suggestions to lessen cost and increase the company?s profit.
Problem Solving
  • We are the one who is responsible in solving client?s dissatisfaction with the service of his/her employee. We are responsible to know employee?s side before taking any action against their employees. Let the staff understand that we should have to reach a mutual goal of a good performance and they need the Supervisor?s feedback and our aim it to meet our customer?s satisfaction.
Planning &Organizing
  • To ensure that his/her employee are doing their job well, communicate with them in a proper way, all are documented properly such as reports of stocks, promotions and all files needed by ministry are filed.
KEY RELATIONSHIPS &DECISION MAKING:Team working, Coaching/Development & Leadership
  • Articulates and encourages enthusiasm for a shared vision, mission, and/or change initiative along with guiding the performance of others, holding them accountable for their actions and sets good example for subordinates.
Communicating, negotiating & influencing
  • Communicates clearly, listens effectively; keeps others informed of necessary and factual information; deals effectively with conflict, and avoids negative gossip.
Decision Making
  • To let decide for his/her own shops, leave of employees, refund/exchange in the shops according to sales policy and Qatar Laws.
KEY PERFORMANCE INDICATORS (KPI) - (To measure and monitor the performance of the role in thecontext of the Section/Department?s activities)
  • Staff should aware and contribute the set target among his/her staff. Monitor everyday sales and push/motivate staff and make suggestions on how to increase sales.

Keyskills :

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