Customer Service Engineer - Qatar

Job Description

Leidos Security & Detection Systems is a leading global provider of high value complex automation and control solutions to airports and to the wider aviation sector.Our success is built on our highly valued people who are passionate about customer satisfaction, who foster a winning ?can do ? get it done? culture and who support our core values of Integrity, Excellence, Accountability and Respect.We focus on continuous improvement and excellent execution in everything we do with innovative leadership embracing the highest level of ethics and integrity.We would love to hear from talented candidates, who are passionate about working for a dynamic international business, share our passion, and value our culture.What you will be doingWe are looking for a Qualified Field Technician to join our team at our highly successful UAE operations.Reporting to the Regional Service Supervisor with primary roles in performing Preventative and Corrective Maintenance of Aviation and Ports and Border security systems at our highly valued client?s site.KEY RESPONSIBILITIES:Under limited supervision and usually acting independently, performs a wide variety of technical support activities by installing, troubleshooting, maintaining and servicing High and Low Energy x-ray based security systems at customer sites. Typically handles complex products and/or problems and may provide technical guidance to lower level technicians. Helps develop and maintain relationships and favorable contacts with current and potential clients within MEAI region, etc. Helps ensure unparalleled client satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.Essential Duties and Responsibilities:

• Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
• Performs Corrective Maintenance (CM) on the responsible system and location, as required.

• Coordinates and provides support to regional customers by installing, calibrating, maintaining, testing, troubleshooting and repairing of High Energy x-ray based security systems of a highly complex nature.
• Provides technical and operational reports, presentation and machine statistics, as requested by end user.
• Develop and write reports in relation to work completed and advise customers on future suspected issues.

• Works with customer via phone or person to identify operations/technical problems. Responds to customer complaints and questions until resolved.
• Works with Service Engineering Team to understand and implement Service Excellence in all aspects of Field Service.
• Ensures correct procedures and processes are adhered to during parts replacement and management.
• Ensures EH&S practices and guidelines are followed at customer site.

• Troubleshoots and diagnoses system/equipment interface problems during installations.
• Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements. Advises customer of all equipment changes and authorized modifications.
• Conducts local visits to customer sites (border and seaports) to help determine requirements, needs, and perceptions.
• Prepares and conducts formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment. Provides on-site technical and operator training.
• Is proficient at SalesForce and completes admin tasks to required deadlines.

Education and/or Experience:

• Graduate of technical school / or military training in electronics engineering technology or similar.
• Typically possesses more than five (5) years? experience in field service environment with at least two (2) of which have been with a directly applicable industry and specific highly skilled knowledge of x-ray and company?s products and equipment.

Other Skills and Abilities:

• Excellent customer interface, presentation and communication skills, both verbal and written are required. Knowledge of complex digital and analog circuitry is required.
• Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred.
• Team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight.
• Ability to perform multiple diverse activities simultaneously and independently.
• Must be available to travel throughout MEAI on short notice, work non-standard hours, travel on weekends, and assist other field sites as required.
• Proficient in computer literacy for programs such as MS Office and willingness with aptitude to learn new SW programs, as required by job role.
• May be required from time to time to lift heavy weights (70lbs).
• Ability to analyze problems, identify root causes and provide efficient solutions.
• Ability to work in a cross functional organization.
• Previous experience in all or some of the following areas:

• Security and Detection Systems
• Ports and Borders Security Operations
• Aviation
• Operating in a global environment

The successful candidate will demonstrate a desire to produce a high standard of work at all times and become a member of a small but successful team.The job location is based in Doha, Qatar.Please note: To be considered for this role, you must be eligible to live and work in Qatar.Relocation is not available for this role.Leidos Security & Detections Systems is committed to Equal Opportunity and DiversityPay Range:The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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