Coordinate members? services with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and being the main point of contact including off-site customer interaction.
Collaborate with cross functional service leaders to customize healthcare services according to the healthcare needs of the targeted population.
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Health Advisor;
Arrange with HCS members services based on members medical history and their services plan
support the members and refer them to appropriate department for assistance i.e. to ensure that they will be receiving a high level of quality in medical services
Support the understanding of customer and consumer segmentation to offer breakthrough personalized care
Handle all members requests and close it within KPI
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PCC Performance & Reporting;
Prepare and conduct reports and business updates to key leaders ?Relation Manager? within the organization
Provide monthly feedback report on the progress of PCC program as part of updates in overall Retention report & share it with key leaders
