Assisting with the operation of the help desk functions and user support, handling escalating issues, answering calls, entering tickets and resolving various technical issues if required
Analyze application design, implement them and build activities
Ensure stability, integration and integrity of production systems
Monitor vendor sites on regular basis and stay updated with new trends in the industry by attending conferences and meetings with vendors
Coordinate with operational support personnel and system administrator for application upgrades and patches
Coordinate and provide assistance for interface maintenance and support
Develop project schedule for assigned project and revise the responsibilities associated with project management
Lead team to direct and guide for designing and implementing of applications
Record and facilitate future state design activities as well as current state assessments in order to support assigned projects
Stay regularly in loop with the department managers, directors, end-users, system managers regarding projects, application issues and provide resolutions to troubleshooting issues
Develop end user training schedule and execute it, support learning systems group in designing. Create technical support documentation and keep it updated
Identify issues in tracking system and evaluate them
Develop scripts as well as test plans and maintain them
Mentor and provide guidance to other system analysis with difficult and more complex assignments
Coordinate with hardware and software upgrades and execute them
Assist with the maintenance, installation, upgrades and testing of software for the users
Formulate objectives along with the system scope to modify or develop complex designs of the system
Troubleshoot and assist with various web and enterprise applications and resolve various server and application issues
