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Customer Success Team Lead

5.00 to 6.00 Years   Jeddah , Saudi Arabia   01 Oct, 2022
Confidential Company
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryAdministration Support Services
Functional AreaNot Mentioned

Job Description

Job Objective:As the Customer Success Team Lead, you will work directly with some of our largest and most strategic enterprise customers throughout the entire customer lifecycle, as well as provide coaching and mentorship to a team of Customer Success Managers. This is a hybrid role that will require frequent multi-tasking between management, technical, business, strategic, marketing, and planning activities. You will be expected to drive results that tie back to strategic business goals for your accounts, your team?s goals, alongside the collective goals for the company.Responsibilities:

  • Lead, coach and empower the customer success team to be successful in their roles
  • Manage a book of enterprise accounts
  • Assist team with executing growth and optimization strategies for our customers
  • Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
  • Coach team on customer success best practices
  • Collaborate with cross-functional teams to ensure visibility and alignment
  • Oversee escalations for assigned accounts and team?s accounts
  • Work with Product to prioritize customer features and requests
  • Foster a positive team culture and participate in team development including hiring, onboarding, career development and performance management

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