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Customer Relations Officer

1.00 to 10.00 Years   Jeddah , Saudi Arabia   19 May, 2022
Alesayi Motors
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

Role Purpose:The CRM Agent will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiencyKey activities:

  • Managelargeamounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers? needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Keyskills :

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