Telephone Operator | Hilton Dubai Palm Jumeirah

1.00 to 10.00 Years   Dubai , United Arab Emirates   18 Mar, 2023
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitals /Healthcare /Diagnostics
Functional AreaNot Mentioned

Job Description

At Hilton Dubai Palm Jumeirah a Telephone Operator will serve as the main contact for guest within and out of the at the hotel and therefore, must offer an excellent service and influence the Guest decision to visit or stay at the property. What will I be doingAt Hilton Dubai Palm Jumeirah a Telephone Operator will serve as the first line of inquiry for room reservations within the hotel. A Telephone Operator is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Telephone Operator will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guests expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking forAt Hilton Dubai Palm Jumeirah a Telephone Operator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in a Telephone room or Reservationsenvironment
  • Tertiary qualifications, or other collegiate-level degree

Keyskills :
Chef Support TechnicianReservations AgentFule Station Attendant

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.


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