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Technical Support Engineer

1.00 to 10.00 Years   Dubai, United Arab Emirates   17 Jan, 2022
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryHuman Resources Outsourcing
Functional AreaNot Mentioned

Job Description

Role Description

  • Conduct operator training for end-users after installation of instruments. Feedback to the sales team on the tests & usage of each new training instrument, to follow up the channel filling with the sales team
  • Solve application/product problems promptly and completely and could provide a more comprehensive solution to the customer based on technology
  • Conduct product technical training for Sales / Engineers/distributors. Maintain/update products information promptly
  • Support Sales to achieve reagent sales target and product pre-sales bidding and new project promotion
  • Visit Customers regularly, extend value, consummate extended projects
  • Coordinate instrument installation with Service Engineer and Sales
  • Work closely with the Sales team and Service team to ensure customer satisfaction
  • Coordinate customer evaluation of products. Assist customers in the interpretation of test results
  • Assist in yearly budgeting exercise and prepare monthly report
  • Sum up and summarize the working experience and share it with other applications

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