Technician - Audio & Video

Job Description

JOB DESCRIPTIONResponsibilities:

1. Install, configure, and maintain audiovisual equipment, including projectors, sound systems, video conferencing systems, and other AV peripherals.
2. Troubleshoot and resolve technical issues related to AV systems, including audio, video, and control systems.
3. Provide technical support and assistance to end users in person, over the phone, or via remote access tools.
4. Perform regular maintenance and system updates to ensure the optimal performance of AV equipment and systems.
5. Collaborate with other IT team members to integrate AV systems with existing IT infrastructure, including network connectivity, security protocols, and software applications.
6. Assist in the planning and implementation of AV projects, including system upgrades, installations, and relocations.
7. Conduct equipment inspections and coordinate repairs or replacements as needed.
8. Keep up-to-date documentation of AV systems, including diagrams, configurations, and user manuals.
9. Stay informed about emerging technologies and industry trends in AV and IT support and make recommendations for system improvements and enhancements.
10. Provide training and guidance to end users on the effective use of AV equipment and software applications.
11. Collaborate with external vendors and service providers to address complex technical issues and coordinate repairs or upgrades.

1. Bachelors degree in computer science, Information Technology, Electrical Engineering, or a related field. Equivalent work experience will also be considered.
2. Proven experience working with audiovisual systems, including projectors, sound systems, video conferencing systems, and other AV peripherals.
3. Strong knowledge of networking principles, protocols, and technologies, including TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.
4. Proficiency in troubleshooting hardware and software issues in both Windows and macOS environments.
5. Familiarity with video conferencing platforms, such as Zoom, Microsoft Teams, or Cisco Webex.
6. Experience with AV control systems and programming (e.g., Yealink, Poly, Barco, Crestron, Extron, AMX) is highly desirable.
7. Excellent problem-solving skills and the ability to work well under pressure.
8. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users effectively.
9. Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.
10. Professional certifications in audiovisual systems, networking, or IT support (e.g., CTS, MCSE, ITIL, MCCNA, CompTIA A+) are a plus.
11. Physical ability to lift and move AV equipment and perform basic cable terminations.
12. UAE Driving License preferred.

Keyskills :
Crestron Dns MCSE DHCP Comptia A+ Macos Tcp/ip programming Itil Vlans Microsoft Teams Interpersonal Skills Cisco Webex protocols sound systems communication AMX certifications extron

About Company

Destination Hotels is a privately held lodging management company headquartered in Englewood, Colorado. It is the United States' largest independent hospitality management company, representing 40 luxury and upscale hotels, resorts and golf clubs internationally