| Job Location | United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Ticketing / Travel / Tourism |
| Functional Area | Not Mentioned |
Company Name:Velero Hotel Doha LusailJob Title:Reservations AgentQualifications:Diploma / GraduateHotel Management Degree / Certification (preferred not mandatory)Responsibilities:Handle guest reservations via phone, email, and online booking platformsMaintain accurate records of bookings and availability in the hotel’s reservation systemRespond to guest inquiries, requests, and special requirements promptly and professionallyCoordinate with Front Office, Housekeeping, and Sales teams for smooth guest experiencesPromote hotel services, packages, and special offers to guestsPrepare reservation reports and maintain records for management reviewAssist in resolving booking issues, cancellations, and modifications efficientlyEnsure compliance with hotel policies and proceduresRequirements:Diploma or Bachelor’s degree in Hotel Management, Hospitality, or relevant fieldPrior experience in reservations or front office operations, preferably in luxury hotelsExcellent communication and customer service skillsKnowledge of hotel property management systems (PMS)Ability to work in shifts and handle peak periodsAttention to detail and accuracy in handling reservations
Keyskills :
Guest communication and customer service
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