Lead Engineer - Fleet Management

Job Description

SummaryThe Aviation Systems Field Support Engineer will be part of a global team providing technical support to assigned GE Aviation Systems customers. In this role you own the operational relationship with the airline(s), respond to in-service issues and inquiries, provide troubleshooting assistance and AOG support. You will be expected to maintain a broad overall appreciation of in-service platforms and Avionics & Power products and facilitate the use of approved processes to ensure support is customer focused and in compliance with airline and airframer support agreements.Roles and Responsibilities

• Provide technical support for all Systems products to ensure customer service excellence for assigned accounts
• Responsible for building strong long-term relationships with specific customers
• Responsible for knowledge of assigned products, their associated configuration installations, and repair structure
• Gather and analyze the shop and tear down repairs for trends and provide reports to the customer as required
• Drive on time delivery of customer queries, and be knowledgeable of and sensitive to business, social, and cultural issues significant to their customers
• Responsible for daily monitoring and verification of withdrawals, replenishment of available parts and to drive fulfilment of repair orders
• Carry stock check audit for inventory as directed and work closely with warehouse team
• Support the development of the field support global strategy in line with overall GE Aviation vision
• Work closely with Services Product Line Leaders and Region Sales Leaders to ensure field support of growth opportunities
• Assist Product Support Engineers with defect investigation and use appropriate technical data to support reliability analysis and investigations
• Manage cost control, quality, and operations-oriented customer communications
• Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication, and technical discussions
• Implement Operational Safety Policy, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices
• Global interaction with One Aviation Customer Teams, Product Support, Product groups, Sales & Repairs teams and Fleet Support
• Deputize for the Systems Field Support Leader at technical and strategic meetings when requested

Required Qualifications

• Minimum bachelors degree or equivalent in Aerospace or Electrical/Electronics discipline or similar level of knowledge and experience
• Significant experience in a broad base Aerospace industry or Aviation products
• Customer Centric ? skilled/expert regarding customer requirements, translating them into clear deliverables
• Product Knowledge ? skilled in the theory and operation of defined products, able to assist in identification of root cause failure
• Technical Communication ? skilled in the presentation of technical information both verbal and written, adapting material for the target audience
• Problem Solving ? skilled/expert in analyzing and identifying or proposing solutions to problems using a wide range of data

Desired Characteristics

• Bachelor?s degree in Business, Electrical Engineering or Mechanical Engineering is preferred
• At least 5 years of experience in a customer support role or project management
• Ability to manage multiple priorities and tasks simultaneously
• Lean experience and training are preferred
• Ability to work with customers meeting commercial contractual terms within the terms of the contract
• Strong oral and written communication skills
• Strong interpersonal and leadership skills

Additional InformationRelocation Assistance Provided: Yes

Keyskills :