| Job Location | United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling Hospitality / Medicare / Account Management |
| Functional Area | Not Mentioned |
The Guest Service Agent is the frontline representative of the hospitality establishment, responsible for ensuring an exceptional guest experience from arrival to departure. This role handles guest check-ins/check-outs, inquiries, complaints, and provides personalized service to enhance guest satisfaction.Key Responsibilities:Welcome guests warmly and professionallyManage guest check-in and check-out procedures efficientlyHandle reservations, cancellations, and room assignmentsRespond promptly and effectively to guest inquiries and requestsAddress and resolve guest complaints or issues to ensure satisfactionProvide information about hotel services, amenities, and local attractionsCoordinate with housekeeping, maintenance, and other departments to fulfill guest needsMaintain accurate guest records and billing informationPromote hotel services and upsell when appropriateEnsure compliance with company policies and standardsQualifications & Experience:High school diploma or equivalent; hospitality diploma is a plusPrior experience in guest service or front desk roles preferredFamiliarity with property management systems (PMS) and reservation softwareGood command of spoken and written English
Keyskills :
Excellent communication and interpersonal skills
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